A message from our CEO
At AvMed, we believe the single most important part of our mission is serving our Members, Employer groups, healthcare Providers and Agents who select us as their true partners in health. We value our relationships with each of these constituencies and our Associates are committed to providing the best service experience possible. Service is part of AvMed’s DNA. We are proud of our Florida roots and our 45-year history of providing trademark service.
AvMed consistently ranks well above the state average for consumer satisfaction, according to the National Committee for Quality Assurance’s (NCQA) annual Consumer Assessment of Healthcare Providers and Systems survey (CAHPS)*.
Our mission is to help our Members live healthier. We live our mission by empowering individuals to improve their health and become engaged consumers of healthcare. There is no better time to “embrace better health.” We also work closely with Employers to understand their needs and create solutions that work for their employees and help the business effectively control healthcare costs, setting a course for a sustainable, healthy future. Our partnerships with physicians are another integral part of our success. In fact, in a recent survey of Florida doctors, 9 out of 10 physicians said they would recommend AvMed to their patients and to other physicians.
AvMed serves nearly 320,000 Floridians, but we recognize that healthcare is a valued transaction on a very personal level. AvMed is one large team working for the best outcome in each of our interactions, whether it is with one another, our community partners or with an individual Member. That’s how we work to deliver service excellence.
Thank you for the opportunity to serve you.
Michael P. Gallagher
Chief Executive Officer
* Highest overall rating of statewide plans reporting Health Maintenance Organization (HMO) and Point of Service (POS) product data to the National Committee for Quality Assurance (NCQA) for the Consumer Assessment of Healthcare Providers and Systems (CAHPS), CAHPS® is a registered trademark of the Agency of Healthcare Research and Quality (AHRQ).