Our Members' health is our top priority. Below you will find up-to-date information and useful resources to help keep you and your family healthy during the Coronavirus outbreak.
Find resources available to you, as well as the most up-to-date information from the Centers for Disease Control and Prevention (CDC) in regards to the Coronavirus (COVID-19).
Find helpful information and resources for our Members.
Optum - For Behavioral Health
In light of the increasing concerns around the Coronavirus (COVID-19), and the precautionary risks associated with gatherings, we're cancelling all our in-person Miami-Dade and Broward Medicare seminars and events until further notice. To see our upcoming virtual events visit our events calendar.
Members who have any questions regarding Member Benefits can contact the Member Engagement Center at the appropriate number listed below, Monday-Friday from 8 am-5 pm:
Group Members – 1-800-882-8633 (TTY 711)
Medicare Members – 1-800-782-8633 (TTY 711)
Individual Health Members – 1-800-477-8768 (TTY 711)
Find helpful information and resources for Providers.
Providers who have any questions may contact the following numbers listed below, Monday-Friday from 8 am-5 pm:
Provider Service Center: 1-800-452-8633 Web: Sign into the Provider portal
Urgent/Emergent Admissions: Fax: 1-800-339-3554 (Form can be found at AvMed.org)
Discharge Planning and After Hours Contact: 1-800-432-6676, Option 1, Extension 40408
Prior Authorization Fax: 1.800-552-8633