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As the COVID-19 pandemic continues, you may have questions about vaccines, testing and more. See answers and useful resources to help keep you and your family healthy.

COVID-19 Updates

Check back often to see resources available to you and the most up-to-date information from the Centers for Disease Control and Prevention (CDC).


State of Florida Department of Health

Johns Hopkins COVID-19 Map

World Health Organization

CDC Information

Member Resources

Our Members' health is our top priority. See how we are working to help protect our Members. 

At-Home COVID-19 Over-the-Counter Tests

Every home in the U.S is able to obtain free at-home COVID-19 tests through the U.S. government at

Individuals & Families/Health Plans Through Work Members

At-home COVID-19 over-the-counter tests are now covered at no charge for eligible AvMed Members at no charge when purchased at an AvMed in-network pharmacy. In network pharmacies include but are not limited to CVS, Sam’s Club, Walmart and Publix.

If purchased at a retail location outside of AvMed’s preferred pharmacy network, eligible Members may submit their receipt(s) for the reimbursement of the paid retail price (up to $12 per test) in one of the following ways:

  1. For the fastest reimbursement service, Members may submit their prescription claims electronically by logging in to their AvMed Member portal account and clicking on the 'Pharmacy Benefits' link. Once on the page, click on 'CVS/Pharmacy' to be redirected to the CVS portal, then go to 'Plans & Benefits' and select 'Submit Prescription Claims' from the dropdown menu. Follow the prompts to submit your at-home COVID-19 test reimbursement claim.
  2. Alternately, eligible Members may print and mail the Caremark form. Simply follow all instructions listed on the form to submit the store claim. 

Medicare Members

Beneficiaries with Medicare Part B, including AvMed Medicare Advantage Members, are now eligible to receive up eight free over-the-counter COVID-19 tests per calendar month. To receive tests at pharmacies or providers participating in this program with Medicare, you must present your original Medicare card (red, white and blue card), not your AvMed Medicare ID card.

A list of pharmacies that have committed publicly to participate and where you can access the tests directly is available here. Learn More.



At-Home COVID-19 Over-the-Counter Tests Frequently Asked Questions

COVID-19 Frequently Asked Questions for Members

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Press Release: AvMed Expands Access to Care for COVID-19

Behavioral Health

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Questions about Member benefits? Contact our Member Engagement Center at one of the numbers listed below, Monday-Friday from 8 am - 5 pm.

Medicare Members – 1-800-782-8633 (TTY 711)

Individual Health Members – 1-800-477-8768 (TTY 711)

Group Members – 1-800-882-8633 (TTY 711)

Provider Resources

At AvMed we understand that you’re able to give your patients the best care possible when you have the best resources. Reference the latest COVID-19 information below.


Clinical Guidance for Practitioners from DOH

COVID-19 Frequently Asked Questions for Providers

Provider Portal Login 


Role of CT in Detection of COVID-19

State of Florida Department of Health


Question? Providers may contact the following numbers listed below, Monday-Friday from 8 am-5 pm.

Provider Service Center: 1-800-452-8633 or log in to the Provider portal

Urgent/Emergent Admissions: Fax: 1-800-339-3554 or find form here.

Discharge Planning and After Hours Contact: 1-800-432-6676, Option 1, Extension 40408       

Prior Authorization Fax: 1-800-552-8633

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