COVID-19
As the COVID-19 pandemic continues, you may have questions about vaccines, testing and more. See answers and useful resources to help keep you and your family healthy.
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COVID-19 Updates
Check back often to see resources available to you and the most up-to-date information from the Centers for Disease Control and Prevention (CDC).
Resources
State of Florida Department of Health
CDC Information
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Member Resources
Our Members' health is our top priority. See how we are working to help protect our Members.
At-Home COVID-19 Over-the-Counter Tests
Every home in the U.S is able to obtain free at-home COVID-19 tests through the U.S. government at COVIDtests.gov.
Individuals & Families/Health Plans Through Work Members
At-home COVID-19 over-the-counter tests are now covered at no charge for eligible AvMed Members at no charge when purchased at an AvMed in-network pharmacy. In network pharmacies include but are not limited to CVS, Sam’s Club, Walmart and Publix.
If purchased at a retail location outside of AvMed’s preferred pharmacy network, eligible Members may submit their receipt(s) for the reimbursement of the paid retail price (up to $12 per test) in one of the following ways:
- For the fastest reimbursement service, Members may submit their prescription claims electronically by logging in to their AvMed Member portal account and clicking on the 'Pharmacy Benefits' link. Once on the page, click on 'CVS/Pharmacy' to be redirected to the CVS portal, then go to 'Plans & Benefits' and select 'Submit Prescription Claims' from the dropdown menu. Follow the prompts to submit your at-home COVID-19 test reimbursement claim.
- Alternately, eligible Members may print and mail the Caremark form. Simply follow all instructions listed on the form to submit the store claim.
Medicare Members
Beneficiaries with Medicare Part B, including AvMed Medicare Advantage Members, are now eligible to receive up eight free over-the-counter COVID-19 tests per calendar month. To receive tests at pharmacies or providers participating in this program with Medicare, you must present your original Medicare card (red, white and blue card), not your AvMed Medicare ID card.
A list of pharmacies that have committed publicly to participate and where you can access the tests directly is available here. Learn More.
Resources
At-Home COVID-19 Over-the-Counter Tests Frequently Asked Questions
COVID-19 Frequently Asked Questions for Members
Press Release: AvMed Provides Members with Another Extension of COVID-19 Benefits and Coverage
Press Release: AvMed Presents LIVE! from the Broward Center for the Performing Arts
Re-Opening America: What Patients Should Know About Seeking Healthcare
Press Release: AvMed Takes Proactive Action in Response to COVID-19
Press Release: AvMed Expands Access to Care for COVID-19
Virtual Visits powered by MD Live
Questions about Member benefits? Contact our Member Engagement Center at one of the numbers listed below, Monday-Friday from 8 am - 5 pm.
Medicare Members – 1-800-782-8633 (TTY 711)
Individual Health Members – 1-800-477-8768 (TTY 711)
Group Members – 1-800-882-8633 (TTY 711)
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Provider Resources
At AvMed we understand that you’re able to give your patients the best care possible when you have the best resources. Reference the latest COVID-19 information below.
Resources
Clinical Guidance for Practitioners from DOH
COVID-19 Frequently Asked Questions for Providers
Role of CT in Detection of COVID-19
State of Florida Department of Health
Question? Providers may contact the following numbers listed below, Monday-Friday from 8 am-5 pm.
Provider Service Center: 1-800-452-8633 or log in to the Provider portal
Urgent/Emergent Admissions: Fax: 1-800-339-3554 or find form here.
Discharge Planning and After Hours Contact: 1-800-432-6676, Option 1, Extension 40408
Prior Authorization Fax: 1-800-552-8633
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