Broker Training | Quote & Enroll | Sentara Health Plans

Sentara Health Plans is excited to offer multiple training opportunities to equip you to be successful with our eBroker experience.

This experience has comprehensive functionality and increases the efficiency of the quoting and enrollment processes.

Employer Quoting User Guides

SHP Authenticator Install and Approval Process
PDF, 3 MB Last Updated: 05/06/2026
PDF, 3 MB Last Updated: 05/06/2026
Homepage and Dashboard
PDF, 1 MB Last Updated: 04/14/2025
PDF, 1 MB Last Updated: 04/14/2025
Quick Start Navigating eBroker
PDF, 1 MB Last Updated: 04/14/2025
PDF, 1 MB Last Updated: 04/14/2025
Smart Census Upload
PDF, 233 KB Last Updated: 03/21/2025
PDF, 233 KB Last Updated: 03/21/2025
Smart Census Template
XLSX, 47 KB Last Updated: 04/14/2025
XLSX, 47 KB Last Updated: 04/14/2025
Plan Comparison Tool
PDF, 275 KB Last Updated: 03/21/2025
PDF, 275 KB Last Updated: 03/21/2025
Small Group Quotes
PDF, 2 MB Last Updated: 04/14/2025
PDF, 2 MB Last Updated: 04/14/2025
Mid Market Quote Process
PDF, 1 MB Last Updated: 04/14/2025
PDF, 1 MB Last Updated: 04/14/2025
Quick Start for Brokers to Access Renewals
PDF, 597 KB Last Updated: 04/14/2025
PDF, 597 KB Last Updated: 04/14/2025
BusinessEDGE Level Funded Quotes
PDF, 1 MB Last Updated: 03/05/2025
PDF, 1 MB Last Updated: 03/05/2025
Manage Your Enrollment
PDF, 1 MB Last Updated: 04/02/2025
PDF, 1 MB Last Updated: 04/02/2025
Cloning a Quote
PDF, 166 KB Last Updated: 05/29/2024
PDF, 166 KB Last Updated: 05/29/2024
Employer Application Process
PDF, 1 MB Last Updated: 05/29/2024
PDF, 1 MB Last Updated: 05/29/2024
Small Group and Mid-Market Renewal
PDF, 1 MB Last Updated: 05/29/2024
PDF, 1 MB Last Updated: 05/29/2024
Find Plan Number
PDF, 337 KB Last Updated: 06/27/2024
PDF, 337 KB Last Updated: 06/27/2024
Find Membership - Census
PDF, 1 MB Last Updated: 06/16/2025
PDF, 1 MB Last Updated: 06/16/2025
eBroker Blanket Rate Page Instructions
PDF, 718 KB Last Updated: 06/27/2024
PDF, 718 KB Last Updated: 06/27/2024
Member Search Instructions
PDF, 396 KB Last Updated: 06/27/2024
PDF, 396 KB Last Updated: 06/27/2024

e3 Web Enrollment User Guides

e3 Web Enrollment Quick Start - Employer
PDF, 1 MB Last Updated: 08/14/2025
PDF, 1 MB Last Updated: 08/14/2025
e3 Web Enrollment Quick Start - Broker
PDF, 2 MB Last Updated: 08/14/2025
PDF, 2 MB Last Updated: 08/14/2025
Member Enrollment and Maintenance
PDF, 2 MB Last Updated: 05/29/2024
PDF, 2 MB Last Updated: 05/29/2024
Group Details Page
PDF, 259 KB Last Updated: 05/29/2024
PDF, 259 KB Last Updated: 05/29/2024
Add and Enroll a New Member
PDF, 682 KB Last Updated: 05/29/2024
PDF, 682 KB Last Updated: 05/29/2024
View and Modify Member Information
PDF, 557 KB Last Updated: 05/29/2024
PDF, 557 KB Last Updated: 05/29/2024
Edit Dependent Information
PDF, 329 KB Last Updated: 05/29/2024
PDF, 329 KB Last Updated: 05/29/2024
Update HSA Election Contribution
PDF, 404 KB Last Updated: 05/29/2024
PDF, 404 KB Last Updated: 05/29/2024
Terminate Employee
PDF, 623 KB Last Updated: 06/20/2025
PDF, 623 KB Last Updated: 06/20/2025
Rehire Employee
PDF, 240 KB Last Updated: 05/29/2024
PDF, 240 KB Last Updated: 05/29/2024
View and Accept Member Changes
PDF, 316 KB Last Updated: 05/29/2024
PDF, 316 KB Last Updated: 05/29/2024
Approve All Transactions
PDF, 202 KB Last Updated: 05/29/2024
PDF, 202 KB Last Updated: 05/29/2024

Member User Guides

Member Enrollment Guide
PDF, 1 MB Last Updated: 06/27/2024
PDF, 1 MB Last Updated: 06/27/2024

Videos

Questions About e3 Web Enrollment? Contact e3_inquiries@sentara.com and receive a response within one business day.

Questions About Training? Contact thelearninghub@sentara.com and receive a response within one business day.