Behavioral Health Benefits
We're working together with Optum® to provide our Members with integrated behavioral healthcare solutions. Members can choose from more than 8,600 experienced, Florida-licensed clinicians for support, including psychiatrists, psychologists, masters-level social workers and other mental health counselors.
In addition, for Members who may travel and have benefits that cover out of network and out of service area care, they can draw upon Optum’s national network. Optum also offers our Members expanded access to care via a 24/7 hotline, self-service portal, digital therapy and telehealth services. Below are a few of our Behavioral Health tools available for you to use.
For more information, Providers may call Optum’s Behavioral Health Access Lines below and use the prompts to get to UM.
Medicare Advantage: 1-866-284-6989
Commercial: 1-866-293-2689
Participating Providers only may also request authorizations through www.ProviderExpress.com.
Primary Care Physician (PCP) - Behavioral Health Provider Communication Form
ADHD Appointment Reminder Form
Clinical Tools and Quality Initiatives
NICHQ Vanderbilt Assessment Scales
Calm Health
A Behavioral Health App Solution
In partnership with Optum, we bring you Calm Health. Calm Health offers mental health guidance and compassionate support for a wide range of health and wellbeing goals. And it’s available to you at no cost through your behavioral health benefits.
Whether you’re coping with stress, a health condition, or a major life change, Calm Health helps you feel more in control with resources tailored to your needs
Here's a glimpse of what you can expect:
- Getting better sleep to start your days refreshed
- Building skills to help with stress and anxiety
- Developing resiliency to navigate life’s uncertainties
- Practicing mindfulness for improved focus, movement and clarity
To download the mobile app, visit the App Store or Google Play and download the app. When prompted, enter access code: avmed. Then enter your Member ID, name and date of birth. Download the app today to explore all that Calm Health has to offer.