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To check Authorization, Eligibility or Claim Status, please click the links below to login to the new Provider portal. 

Behavioral Health Benefits


We're working together with Optum® to provide our Members with integrated behavioral healthcare solutions. Members can choose from more than 8,600 experienced, Florida-licensed clinicians for support, including psychiatrists, psychologists, masters-level social workers and other mental health counselors.

In addition, for Members who may travel and have benefits that cover out of network and out of service area care, they can draw upon Optum’s national network. Optum also offers our Members expanded access to care via a 24/7 hotline, self-service portal, digital therapy and telehealth services. Below are a few of our Behavioral Health tools available for you to use.

For more information, Providers may call Optum’s Behavioral Health Access Lines below and use the prompts to get to UM.

Medicare Advantage: 1-866-284-6989
Commercial: 1-866-293-2689
Participating Providers only may also request authorizations through

Sanvello - A behavioral health app solution


In partnership with Optum we are bringing our Members, your patients, the Savenllo app. The app supports our Members' mental health needs. Plus, they can anonymously connect with other on a similar journey in the Sanvello community. 

AvMed Members, will get access to the best tools and resources on demand for help with stress, anxiety and depression at no additional cost. Here's a glimpse of what our Members can expect:

  • Daily check-in and mood tracking
  • Guided journeys
  • Coping tools
  • Community

Members can download the Sanvello app from the App Store or Google Play. They can unlock premium access by selecting Upgrade Through your Insurance, searching for AvMed and upgrading with their AvMed Member ID.

For questions about registration, Members can email