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Sales: 800-390-9355 (TTY 711)

Current Members: 800-477-8768 (TTY 711)

Hours: Monday-Friday 9 am-8 pm

Manage Conditions


Help When You Need It Most

Receiving medical care can be a complex journey. Thankfully, as an AvMed Member you have access to case managers, social workers, and added resources for when the road gets bumpy.

Case Management Program

AvMed Case Managers are registered nurses or social workers with extensive clinical experience in many specialties. They collaborate with you and your doctors on a personal treatment plan and help coordinate care in cases of:

  • Rare or complex conditions
  • Extended hospital stays
  • Care transitions

Case Management FAQs

Transplant Case Management Program

Transplant Case Management is a statewide resource for both members and providers, to assist with identifying, facilitating, and coordinating transplant services with an appropriate transplant center.

Transplant Case Management provides services while you are being considered for a transplant, throughout the process and usually through a year of recovery.

Transplant Case Management FAQs

Contact AvMed Case Management

There is no cost for any AvMed Case Management and the programs are confidential.

Want to learn more?

800-972-8633, select option #3.

8am-5pm Monday-Friday.

Skilled Nursing Facility Program

The AvMed Skilled Nursing/Acute Rehabilitation Transition Program works closely with Members during and after admission to a skilled nursing facility (SNF) or Acute Inpatient Rehabilitation. Our skilled nurses can help you transition to life at home after your discharge.

Skilled Nursing Facility/Acute Rehabilitation Transition staff are available Monday through Friday from 8am-5pm by calling Member Support at 800-477-8768, TTY: <711>, or by emailing utilization.management@avmed.org.

Skilled Nursing Facility FAQs

Healthy Expectations Program

The Healthy Expectations Program provides you with additional support, assistance with coordination of benefits and regular phone contact with our OB team. The program is designed to assist high risk maternity Members. There is no cost for the program and it is confidential.

Contact AvMed Case Management at 800-972-8633 select option #2 for Healthy Expectations. We are available 8:00am to 5:00pm, Monday through Friday.  

Healthy Expectations FAQs

Condition Self-Management


When you are living with a chronic disease, AvMed’s highly trained care team works closely with your doctor and family to answer health-related concerns, consider treatment options and assist in coordinating your care. They will even call you periodically to help you manage your condition and answer any questions you may have.

Chronic conditions include:

  • Asthma
  • Coronary artery disease
  • Chronic obstructive pulmonary disease
  • Congestive heart failure
  • Diabetes