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Disease Management

When you are living with a chronic condition, AvMed’s highly trained disease management team works closely with you to answer health-related concerns, consider treatment options, provide condition specific education, and assist in coordinating your care.

Contact Disease Management at 833-609-0735 or DM@avmed.org. We are available 8:30am to 5:00pm, Monday through Friday. 

Chronic conditions include:

  • Asthma
  • Coronary artery disease
  • Chronic obstructive pulmonary disease
  • Congestive heart failure
  • Diabetes

How does Disease Management work?

We work with you to:

  • Define your needs and goals
  • Coordinate services with your provider(s)
  • Find new tools to meet your goals
  • Develop an individualized plan
  • Provide you health information and education

How was I chosen for the Disease Management program?

There are lots of ways we find members may benefit from Disease Management. You have been diagnosed with or treated for a chronic condition listed above that may improve with the added support and education provided to you as part of this program. Your provider may have told you about the program. You may have been referred by another AvMed program or you can also refer yourself.

When are Disease Management services available? What are the hours of the program?

Disease Management staff are available Monday through Friday from 8:30am to 5:00pm by calling 833-609-0735; TTY: <711>; or by emailing DM@avmed.org.

What if I need assistance after 5 pm?

You can call the Nurse on Call line at 888-866-5432; TTY: <711> to speak confidentially with a registered nurse about any health concerns. In an emergency, call 911.

Where do I find more information about the Disease Management program?

Feel free to call us at 833-609-0735; TTY: <711> Monday through Friday between 8:30am to 5:00pm to talk about our Disease Management program.

What if I’m not sure I want to be in the Disease Management program?

If you do not want to be in the program, that is okay. You can join the program in the future if you change your mind. You are able to opt-in and opt-out of the Disease Management program by calling 833-609-0735, or by sending an email to DM@avmed.org.

How can I give feedback on the Disease Management program?

You can give us feedback by calling 833-609-0735, TTY:<711> Monday through Friday between 8:30am to 5:00pm, or by sending an email to DM@avmed.org.

Each year, members are also surveyed about satisfaction with this program. If you receive a letter or call regarding your participation in this program, we hope you take a few minutes to participate.

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