Provider Implementation Hub

AvMed will be migrating to the Availity Essentials Provider Portal.

Availity is a multi-payer portal where providers can check eligibility and benefits, manage claims, and more to streamline their work. Many of you are already using Availity with other payers that you are contracted with and are familiar with its ease of use. 

If you are already working in the Availity Essentials portal, you may add AvMed as a payer. However, features will become available for AvMed on 1/1/26. The same user ID and password can be used to sign in to the Essentials account.

For providers new to Availity Essentials, the Get Started page has an abundance of resources, and a link to register. Once an Availity Essentials account has been created, navigate to the “Help and Training” button in the upper right corner of the home screen, then select “Get Trained” for additional training options.

You should call the Availity Customer Support Team at 1-800-282-4548.  They can assist with troubleshooting technical issues and will work directly with AvMed to resolve issues and get back to you regarding the resolution.

• Access AvMed Payer Space to obtain information and access to AvMed-specific applications and resources
• Check Eligibility & Benefits
• View and Print Member ID Cards
• Submit claims using Availity’s data entry inputs
• Check Claim Status
• View Remittances
• Submit Authorization Requests
• Obtain statuses of Authorization Requests
• Submit Authorization Attachment

To access applications in Availity Essentials, you will need specific role(s) assigned to your user accounts.  For the features currently available in Availity you will need the following roles:

• Eligibility & Benefits - Eligibility & Benefits role
• Claim application - Claim Role
• Remittance Viewer - Claim Status Role

The Availity Administrator in your organization assigns roles and permissions. If you are missing a role or do not have access to one of the applications, reach out to the Availity administrator within your organization.

You can locate the organization’s Availity Administrator by navigating to [Your Name's] Account at the top of the Availity Essentials home page. Select "My Account" > "Organization(s)" > "Open My Administrators."

Providers can go back one year from when the claim was submitted to check claim status.

Additional details for claims are available via Availity Remittance Viewer by searching for the claim id (or clicking from the Check/EFT tab to view claims included within the Check/EFT).  Please note that these details are only applicable to remits for Check Dates beginning 1/1/2026 and newer.

Providers can navigate to the Remittance Viewer under the Claims & Payments tab to search directly for $0 claim amounts.

AvMed is partnering with Zelis to deliver claim payments and remittances. Providers will transition from ECHO/Change Healthcare processes to Zelis. If you’re already enrolled with Zelis, you do not need to re‑enroll to continue receiving electronic payments.

The Zelis Provider Portal is a single site where you can view payment history by claim, download EOP/ERAs (835/CSV/XLS/PDF), set notifications, and manage users across many payers with one login. Visit the Zelis Provider Portal (Chrome recommended).

To Enroll in ACH+ or Virtual Credit Card (through ZPN):

1) Log in to the Zelis Provider Portal → Settings → Payment Method.

2) Select "ACH+ Direct Deposit" or "Virtual Credit Card" and complete identity/banking verification (Authorized Decision Maker may be required).

3) Allow time for verification; banking changes can take up to 10 business days.

Support: 877‑828‑8770 (portal support) Enrollment: 855‑496‑1571

To Enroll in No‑cost Standard ACH (through AvMed ePayment Center):

1) Visit the AvMed ePayment Center (EPC).

2) Enter business details, bank account, ERA preferences, and notifications; sign the ACH agreement.

3) Bank pre‑note validation may take ~6 business days before deposits begin.

Support: 855‑774‑4392 | help@epayment.center

If you are already enrolled with Zelis: No action required—your AvMed payments will follow your current Zelis method (ACH+ or VCC).

If no enrollment, checks will continue.

For ZPN (multi‑payer ACH+/VCC)
Call: 855‑496‑1571
Visit: ZPN Portal

For EPC (AvMed‑only ACH)
Call: 855‑774‑4392
Email: help@epayment.center

Payment options at a glance

ERAs (835s) and data delivery

• Zelis portal: Download EOPs/ERAs and export data in 835/CSV/XLS/PDF; route 835s to clearinghouse or SFTP.
• EPC: Download ERAs/835 for AvMed payments; configure delivery preferences during enrollment.

• Zelis Provider Portal (Chrome recommended).
• AvMed ePayment Center: Payer‑specific EPC URL provided during enrollment. 

Browser & access tips

Use the latest Google Chrome on desktop. Allow pop‑ups. If you run into issues, clear cache/cookies and retry. Mobile or iOS Safari may not be supported for some features.

Notifications

Enable email/SMS notifications in the portal(s) so you know when payments and files are ready. Fax notifications are available for certain delivery types.

Consolidation & reconciliation

Zelis offers consolidated payments and a single support channel across payers, which reduces manual check handling and improves posting. Portal views include filters (e.g., Not Downloaded) and statuses (e.g., Deposited for ACH+/VCC). Unclaimed funds (e.g., stale checks) are handled per escheatment rules.

Coming from ECHO/Change Healthcare

Prior AvMed workflows via ECHO/Change Healthcare are being replaced. If you previously received EFT through ECHO, select an equivalent Zelis option—ACH+ (ZPN) or no‑cost ACH via EPC—to continue receiving electronic payments. Transition communications will include any action items specific to your TIN(s).

Support & Contacts

• Zelis Enrollment (ACH+/VCC): 855‑496‑1571
• Zelis Portal Support: 877‑828‑8770
• AvMed ePayment Center (EPC) Support: 855‑774‑4392 | help@epayment.center